Contact Us
Contact one of our Voya teams for assistance with accessing and navigating Voya's Sponsor Web and the Voya PayCloud system, contribution submissions and corrections, funding discrepancies and more.
- Email
DCPERSupport@voya.com. - Employer Support Center
844-570-1482
Hours: Monday-Friday, 8:30 a.m. - 5 p.m. ET
For the deaf and hard of hearing: 1-800-579-5708 - Voya Financial Local Office in Richmond
877-327-5261
Hours: Monday - Friday | 8:30 a.m. - 5 p.m. ET
Walk-ins and scheduled appointments are available between 8:30 a.m. - 5 p.m. (To meet with a representative during the 12 p.m. - 1 p.m. lunch hour, please schedule an appointment.)
- Virginia Service Center
(located within the VRS Member Counseling Center)
6641 West Broad Street, Suite G-106
Richmond, VA 23230 - Find a local Defined Contribution Plans Specialist.
About Voya
Voya Financial (NYSE: VOYA) is a premier retirement, investment and insurance company servicing the financial needs of millions of individual and institutional customers throughout the United States. Voya Institutional Plan Services, LLC (VIPS), a member of the Voya® family of companies, is the Plan's recordkeeper. VIPS provides you with Plan information, saving and investing education, transaction processing and more on your journey to retirement.
For more information, visit voya.com.
For more information, visit voya.com.